Our Service Plans
At Total Power Generation, we understand the critical importance of keeping your power systems running smoothly. That’s why we offer four comprehensive service plans to suit your needs.
Maintenance & Repair
Our Generator Maintenance & Repair plan ensures regular upkeep and timely repairs to maximize the lifespan and efficiency of your equipment
24/7 Response Time
With our 24/7 Service plan, you can have peace of mind knowing that expert assistance is always available, day or night
Member Discounts
You can receive discounts on parts (not under warranty) as a perk if you’re a member
Basic Plan
The Basic Plan includes a single yearly visit for essential maintenance tasks such as coolant testing, spark plug and air filter changes as needed, and enclosure cleaning. Customers benefit from a discounted labor rate and a guaranteed 24-hour response time, providing priority over non-contract customers.
Standard Plan
The Standard Plan offers biannual visits, ensuring more frequent maintenance. It includes all Basic Plan services plus a 10% discount on parts, discounted labor rates, and 24/7 emergency response. Customers receive priority over Basic Plan subscribers with a guaranteed 12-hour response time.
Pro Plan
The Pro Plan provides quarterly visits, enhancing generator care with more comprehensive services. In addition to Standard Plan benefits, it includes free battery replacements, ATS surge protection for up to two switches, annual spark plug and air filter changes, free coolant flushes, and repairs under $500 covered. Customers also get 24/7 monitoring with device purchase, a 15% discount on parts, discounted labor rates, and an 8-hour response time guarantee.
Premier Plan
The Premier Plan delivers monthly visits and the highest level of service. It includes all Pro Plan services plus yearly power washing and waxing, unlimited diagnostic calls, enclosure UV protectant, UV oil leak detection, free belt changes, dielectric grease application, and no charge top-ups. Customers benefit from a 25% discount on parts, discounted labor rates, and a 4-hour response time guarantee, ensuring top priority service.
Points of Inspection
Inspections cover critical areas to ensure generator performance. Fuel checks include examining fuel lines, connections, and levels. Electrical inspections involve checking wiring, testing and cleaning the battery, and measuring voltage and load amps. Cooling assessments focus on the coolant level and enclosure louvers. Various Tests include starting and exercising the generator, simulating power failure, changing engine oil, replacing filters, and checking spark plugs. The Engine & Mounting section includes reading the hour meter and inspecting air cleaners, spark plugs, belts, hoses, and clamps. These inspections ensure the generator runs optimally.
